Return Policy
Return Period
You have 14 days from the date of delivery to return items for a refund or exchange. Items must be in their original condition, unused, and in original packaging.
Eligible Items
Most items can be returned within the return period. However, certain items may not be eligible for return due to hygiene or safety reasons. Please contact us if you have questions about specific items.
Return Process
To initiate a return:
- Contact us via email or phone to notify us of your intention to return
- Provide your order number and reason for return
- We will provide return instructions and a return authorization
- Package the item securely in its original packaging
- Send the item to the address provided
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping method to ensure the return reaches us safely.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We are happy to exchange items for a different size or variant, subject to availability. Please contact us to arrange an exchange.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used or damaged by the customer
- Items returned after the return period
- Items without original packaging
- Personalized or custom-made items
Contact Us
If you have questions about returns or need assistance, please contact us at:
Email: help@trexalonprzap.world
Address: 6 Exchange Cl, Lincoln LN6 3TR, United Kingdom
Phone: +44 1522 681838